Privacy Policy

This policy explains how Alvessa Trading LTD ("we", "us") collects and uses personal data when you use this website or submit an enquiry. We are the data controller for that information.

Information we collect

• Contact details you provide: name, email address and phone number.
• Enquiry details: the product you are interested in and your message.
• Technical data collected automatically by our hosting provider, such as IP address and browser type, for security and reliability.

How we use your information

• To respond to your enquiry and arrange an order.
• To provide customer support and handle returns.
• To comply with our legal and accounting obligations.

Our lawful bases are the performance of a contract (or steps taken at your request before entering one), our legitimate interest in responding to enquiries, and legal obligation where applicable.

Marketing

We only send marketing messages where you have consented. You can withdraw consent at any time by emailing business@alvessa.ltd.

Sharing your data

We share personal data only with service providers who help us operate, such as hosting, email and delivery partners, and with authorities where legally required. We do not sell personal data.

Retention

Enquiry records are kept for up to 24 months. Transaction records are kept for six years to meet UK accounting requirements.

Your rights

Under UK GDPR you may request access to your data, correction, erasure, restriction, portability, or object to processing. Contact business@alvessa.ltd and we will respond within one month. You may also complain to the Information Commissioner's Office (ico.org.uk).

Contact

Alvessa Trading LTD, 128 City Rd, London EC1V 2NX, United Kingdom. Email: business@alvessa.ltd.